What’s in it for the DMC's?
One of the biggest problems the DMCs in Sri Lanka faces is converting enquiries into actual bookings. They spend most of their time working on the cost calculation for the inquiries and sometimes it is either not what the client expects or too costly. This takes a minimum amount of 2 -3 days of email exchange between the customer and the foreign tour operators, catering to the clients different choices and wishes which varies with every item that they now see on social media etc. Then the tour operator sends the same set of emails to the local travel agent (the DMC) so that they could price them and send back to the tour operator. This process has been happening for more than a decade now and we have to admit, it is very old school.
With Travcal at your fingertips, the DMC can now monitor the bookings their tour operators make and do the needful for the rest of the ground handling arrangements. With costing and hotel booking out of the way, they are able to maximize the resources to manage the bookings and the services to the mutual guests.
The DMCs have access to the performance of their respective tour operators, the room night wise performance for each hotel, revenue data and forecasts based on the bookings received.